At Sanctuary, we are committed to providing high-quality software solutions for musicians and producers. This Refund Policy explains the terms under which refunds may be issued for software purchases. By purchasing our software, you agree to the terms outlined in this policy.
Refunds are offered under specific circumstances to ensure fairness and transparency. If you encounter technical issues with our software that cannot be resolved through troubleshooting or support, you may request a refund within the specified period. Additionally, refunds may be granted if the software does not match the description provided at the time of purchase. Requests for refunds must be made within 14 days of purchase.
Refunds will not be issued for issues arising from incompatibility with unsupported systems, failure to read product documentation, or user error. Refunds are also not available for purchases made outside the official Sanctuary platform or authorized retailers. We encourage users to review system requirements and product details carefully before making a purchase.
To initiate a refund request, please contact our support team at our contact page with your purchase details, including the order number and a description of the issue. Our team will review your request and respond within five business days. If approved, the refund will be processed using the original payment method.
In cases of unauthorized or fraudulent transactions, refunds may be issued upon verification. Please note that promotional or discounted items may have different refund eligibility. If applicable, these terms will be outlined at the time of purchase.
Sanctuary reserves the right to update this Refund Policy at any time. Changes will be posted on this page with the effective date. Customers are encouraged to review the policy periodically to remain informed of any updates.
For questions or assistance regarding this Refund Policy, please reach out to us at our contact page. We are committed to addressing your concerns and ensuring a satisfactory resolution.